Batdongsan Pro

I. Principles of Dispute Solutions and Complaint Handling

• • We are an intermediary platform and do not participate in direct transactions: batdongsanpro.com.vn is an online platform that connects buying, selling, and renting real estate. We do not directly participate in negotiations or agreements between parties, only provide information and support parties in conducting transactions. Therefore, all parties involved in the transaction are responsible for the information provided and the transaction.

  • Responsibilities of the information publisher: Users (buying/selling/leasing) who publish information are responsible for providing accurate, transparent, and complete real estate information and additional services. We have established a reporting mechanism for false advertising. If any violations are found, we will intervene to protect consumer rights and handle them according to the dispute resolution mechanism.

  • Ensure compliance with the law: We promise to strictly comply with legal regulations, protect consumer rights, and handle fraudulent or irregular behavior in accordance with legal provisions.

  • Prioritize resolving through negotiation: We always encourage trading parties to resolve disputes through mediation and negotiation in order to reach the best agreement. If it cannot be resolved through negotiation, we will continue to provide support through legal institutions with jurisdiction.

II. Process for handling complaints and disputes

• • Step 1: Receive complaints

    Please contact us via the following methods.

    Hotline: 1900638558

    Email: [email protected]

    We are committed to receiving and responding to your complaint as quickly as possible.

  • Step 2: Verify the complaint

    After receiving a complaint, our customer service department will begin verifying relevant information, including statements from all parties and relevant supporting materials. We will ensure that all information is processed fairly and objectively.

  • Step 3: Propose a solution

    After verification, we will propose a reasonable solution, including correcting incorrect information, refunding or other compensation measures (if applicable).

  • Step 4: Approve and notify the results

    After the professional department proposes a solution, we will submit it to the board of directors for review and approval. After approval, you will receive a formal notification of the resolution result.

  • Step 5: Implement the solution

    We will process according to the approved solution and notify you promptly. If you are not satisfied with the solution, please feel free to contact us and we will re-examine and find a more suitable solution.

  • Step 6: Resolve disputes (if any)

    If there are still objections from all parties to the resolution, we will assist you in submitting the case to the relevant competent department for legal processing.

III. Our commitment and responsibility

• • Quickly and effectively resolve complaints: We understand that your time is precious and will process all complaints in the shortest possible time to ensure that you feel more at ease in your transactions.

  • Strictly abide by laws and regulations: All illegal activities, especially fraudulent activities, will be dealt with in accordance with the law to protect consumer rights.

  • Wholeheartedly providing support, transparent and fair: We are always willing to assist our clients in any situation, ensuring that all decisions are transparent, clear and reasonable.

IV. Contact Information

If you encounter any problems or have any complaints when using our services, please contact us:

We promise to always accompany you and provide support in any situation! "Your question is our responsibility"