Batdongsan Pro

I. Consent to Privacy Policy

By accessing, registering, using, or signing any service agreements related to the Batdongsanpro.com.vn platform, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy. This includes granting us permission to collect, use, disclose, share, and process your personal data in accordance with the provisions of this Privacy Policy.

This service is not intended for users who have not reached the legal age of majority, including minors, individuals without full legal capacity, or persons with intellectual disabilities. If you fall into any of these categories, please discontinue using our services immediately.

The Privacy Policy will be updated periodically to comply with legal requirements and meet practical needs. We reserve the right to modify, supplement, or update this policy at any time.

II. Personal Information Collection Policy

We are committed to protecting your privacy and ensuring the security of your personal information. When you access and use our service platform, we may collect various types of personal information to enhance your user experience and ensure platform security. This personal information includes but is not limited to the following:

• 1. Types of Personal Information We Collect

  • Account Information: Includes your name, email address, residential address, gender, date of birth, profile picture, phone number, and any other personal information provided during account registration (whether mandatory or optional).

  • Device and Browser Data: Includes your IP address, device type, operating system, browser, pages accessed, and timestamps of your platform usage.

  • Location Information: Includes your mobile device's location data when using our services or sharing location data through images, videos, or geographic tagging.

  • Chat and Communication Data: Includes the history of communications with other users via Zalo or other messaging tools, including text, audio, and image content.

  • Interest and Preference Information: Includes preferences about receiving marketing information from us or third parties, as well as additional details you voluntarily share when participating in promotions, surveys, or contests.

  • Usage Data: Includes information on how you interact with our platform, utilize its features, and engage with its content.

• 2. Circumstances Under Which We Collect Information

  We will collect your personal information in the following situations:

  • Account Registration: Information required to create and verify your account.

  • Service Usage: Data collected when you use features and services provided on the platform.

  • Chat Features via Zalo: Information related to interactions and conversations you have with us via Zalo.

  • Participation in Surveys or Contests Data you provide during surveys, promotional campaigns, or other events we organize.

  • Posting Opinions or Comments: Information shared when you comment on content from other users or when others comment on your content.

  • Submitting Complaints or Personal Information: Information submitted when lodging a complaint or when third parties raise concerns regarding you or your content.

  • Providing Third-Party Information: Data about third parties shared during transactions, service requests, or other interactions on the platform.

• 3. Your Rights Regarding Personal Information

  You have the right to request access to, modification of, deletion of, or restrictions on the use of your personal information at any time. You may also opt out of receiving marketing notifications or direct advertisements from us.

• 4. Integration with Social Media Account

  If you connect your account with social media platforms, we may access publicly shared information such as your name, profile picture, email address, and other personal details from these platforms.

• 5. Other tracking technologies

  We use various technologies, including cookies and pixels, with our partners to collect information related to your visit and use of our services.

  A. Cookies, Pixels, Other Tracking Technologies

  Cookies are small files stored on your device when you visit our platform. For example, when you choose the language of the platform, cookies will save your selection, so that you do not need to reset it every time you visit, thereby enhancing the user experience. Cookies cannot access data outside of your hard drive, nor can they read cookies from other websites.

  Types of Cookies:

  • Session Cookies: Help maintain your session when browsing the page, and delete it automatically after you close the browser.

  • Persistent Cookies: Help to save information for a period of time, and avoid having to log in again every time you visit the platform.

  • Third-Party Cookies: Used by our partners to collect information about your browsing behavior on different websites.

  • Improving service quality: Based on the collected data, we can improve the platform's functionality, user interface, and overall services to better meet your needs.

  Besides Cookie, we also use tracking technologies like Pixel (also known as "web beacon" or "transparent GIF") and other similar technologies.

  - Pixel It is a small file used to track your behavior on our platform, such as the time you stay on a certain page, the pages you visit, or the actions you perform, such as clicking on ads or interacting with content. By collecting these Pixel data, we can optimize attributes and advertisements to ensure that the information presented to you is more closely aligned with your interests and needs.

  • Ad Pixels: Used to track the effectiveness of advertising campaigns and help us understand the actions users take after viewing ads.

  • Persistent Cookies: Help to save information for a period of time, and avoid having to log in again every time you visit the platform.

  We use cookies, pixels, and other tracking technologies for various purposes, including:

  • Enhance user experience: Store login information and personalized settings to ensure that you do not need to re-enter information every time you use the platform.

  • Optimize advertising: Display relevant ads and attributes based on your interests and browsing behavior to improve the effectiveness of advertising campaigns.

  • Tracking and analyzing user behavior: Collecting data on your usage on the platform, such as the pages you visit, the features you use, and the time you spend on various service sections.

  • Improving service quality: Based on the collected data, we can improve the platform's functionality, user interface, and overall services to better meet your needs.

  B. Your control

  You have the right to control the cookies stored on your device. You can adjust the settings of cookies through your browser or device. Each browser has different cookie management functions, including:

  • Reject or block cookies: You can configure your browser to not accept cookies or delete stored cookies.

  • Edit cookie settings by typ: You can choose to only accept cookies from trusted sources and reject cookies from third parties.

  • Please note that if you refuse or delete cookies, certain platform features or our services may not work properly, or you may not be able to receive a complete personalized experience.

  C. Third-Party and tracking

  We may share information collected through Cookie and Pixel with third-party partners, such as advertising companies and analysis services, in order to provide relevant advertisements and analyze the effect of our services. These third parties may collect information about your interests and browsing behavior when viewing or interacting with their advertisements.

  However, the information collected from these third parties will not contain any personally identifiable information, and will only be used to improve the quality of services and advertisements.

  D. Your rights and options

  You have the right to ask us to stop collecting your information through Cookie and other tracking technologies. You can:

  • Reject Cookies: You can adjust your browser settings and choose to reject all cookies or accept only certain types of cookies.

  • Manage tracking information: You can ask us to stop collecting your information through Pixel and other tracking technologies by changing the platform settings.

  E. Storage time of Cookie

  The collected Cookie information will be saved for a certain period of time according to its type and your settings. Session cookies will be automatically deleted after you close your browser, while persistent cookies will be kept for a long time, usually several days to several months. You can manage and delete Cookie at any time through browser settings to ensure that information processing meets your privacy preferences and personalized needs.

• 6. Device and browser information

  We collect information about the devices you use, including hardware models, operating systems, device identification codes, and network information. In addition, we will also collect browser data from you, the web pages you visit, and other websites you have visited before accessing our platform. These pieces of information help us improve service quality and optimize user experience.

  Manage mobile device settings: You can control information sharing, including device name and language, by adjusting the privacy and security settings of your mobile device. For details, please refer to the user manual of your device or carrier.

• 7. Positioning data

  When you enable the location function on your device, we may collect your location information. This data helps us provide services and advertisements related to your location, thereby enhancing your user experience. We only use this information within the permitted scope and comply with our privacy policy.

  If you do not wish to share location information, you can turn off location services on your device at any time. For detailed information, please refer to the guidelines of your mobile service provider or device manufacturer.

• 8. Email and marketing information management

  We may send you e-mails for various reasons, such as your actions in the service, subscribing to regular reports, or publishing real estate sales or leasing information, and buyers will contact you. If you have our account, you can easily adjust your email receiving options through account settings. You can also cancel receiving marketing emails according to the instructions in the email.

  However, please note that even if you unsubscribe from marketing emails, we will still send you important notices related to transaction or account management.

III. How do we collect, use, disclose and process information?

We collect, use, disclose, share and process your personal information in order to ensure efficient and safe service and comply with existing laws and regulations. The following are specific purposes related to the collection, use, disclosure, sharing and processing of your information.

• 1. Purpose of collecting personal information

  We may collect your personal information for the following purposes:

  • User authentication and confirmation: Ensure that the identity of the service user is legal and valid, and perform authentication when you use our services.

  • Service provision and account management: Contact you to provide services, support account management, and maintain long-term cooperative relationships.

  • Process your transactions, requests, or applications to ensure accurate and complete execution of these transactions.

  • Platform operation and management: Track your behavior when using the platform and services, including recording personal preferences and account activities.

  • Provide information to buyers: When you conduct a sale transaction, we may use your information to contact buyers.

  • Research and Development: Conduct analysis, research, testing, and development work to continuously optimize our services, products, and platforms.

  • Preventing fraud and illegal behavior: Collecting information to identify, investigate, and prevent any possible fraud or illegal behavior.

  • Information Management and Protection: Ensure the security of financial transactions, protect your personal information, and take measures to prevent fraud.

  • Customer Support Service: We provide support to assist you in resolving issues related to services and accounts.

  • Compliance with legal requirements: Ensure that we comply with legal regulations and provide necessary information as required by law.

• 2. Purpose of personal information use

  We collect and use your personal information to provide you with the following services:

  • Provide services: Ensure the smooth operation of our services, manage your account, and provide customized services according to your needs.

  • Optimize services and products: By analyzing relevant data, we continuously improve our features, products, and services to enhance your user experience.

  • Marketing and Promotion: Use your information to send you advertisements and marketing attributes about our products, services, or partners.

  • Ensure Security: Implement necessary security measures to protect your personal information, prevent fraudulent activities and other security threats.

• 3. Purpose of personal information disclosure

  We may disclose your personal information under the following circumstances:

  • At the request of government agencies: We may disclose your personal information in order to ensure compliance with legal provisions under the circumstances of relevant legal authorities or other legal requirements.

  • Fulfilling legal obligations: We will disclose your personal information when it is necessary to fulfill legal obligations or protect our legitimate rights and interests.

  • Safeguarding security and safety: In order to protect the safety of you and others, we may disclose your personal information, including preventing and stopping fraudulent acts or other illegal acts.

• 4. Purpose of Sharing and Processing Personal Information

  We may share and process your personal information with third parties in the following circumstances:

  • Service Provider: We may share your information with partners who provide data analysis, email, SMS, or other notification services to support our business operations and service optimization.

  • Marketing partners: Your information may be shared with our marketing partners for conducting marketing activities or promoting our and third-party products and services, ensuring that you receive relevant information and discounts.

  • Security and Protection Units: In order to ensure your safety and the stability of our services, we may share your information with relevant security and protection units to prevent potential fraudulent or other illegal activities.

  • Branches and affiliated companies: Your information may be shared with our subsidiaries or affiliated companies to better manage services, handle customer needs, and provide support.

  • Asset or company transactions: When it comes to asset transactions or company acquisitions, we may share your personal information to facilitate the smooth execution of related transactions.

• 5. Protection of personal information

  We promise to fully protect your personal information through advanced security technology to prevent unauthorized access, abuse or accidental disclosure. However, you are also responsible for ensuring the security of your account information, and don't disclose your password or other sensitive information to anyone. In order to ensure the security of the account to the greatest extent, we suggest that you set a strong password and keep alert during login and use.

IV. Accuracy and security of information

We promise to always ensure the accuracy and security of your personal information during your transactions and use of services through our platform. We are well aware that your personal information is a valuable asset, therefore protecting your information security is always our top priority. In order to maximize the protection of your personal information, we have implemented a series of strict security measures and processes.

• 1. Ensure the accuracy and effectiveness of information

  It is your responsibility to provide accurate, complete, and effective information when using our services. Providing false or inaccurate information may affect our ability to provide services to you and your rights. To ensure smooth and effective transactions, you need to update your personal information in a timely manner when there are changes in your information. If the information you provide is inaccurate or not updated, we cannot guarantee the effectiveness of the service.

• 2. Information management and updating

  We are committed to handling your personal information accurately and properly, and strictly protecting your privacy and rights. At the same time, you are responsible for ensuring that the information you provide is true and accurate, and that it is kept up to date during the use of our services. Any changes to your personal information, such as email addresses, phone numbers, bank account information, or other important information, should be notified to us in a timely manner. Regularly updating information not only helps protect your rights, but also ensures smooth transactions and improves the accuracy of our services.

• 3. Personal data security measures

  We take reasonable technical and organizational measures to prevent the loss, unauthorized access, or tampering of your personal information. These security measures include:

  • Data encryption: All personal information and transaction data will be encrypted to prevent unauthorized access.

  • Strict access control system: We implement internal access control to ensure that only authorized employees can access your personal information.

  • Firewall protection: Our system is protected by a firewall to prevent external threats from invading.

  All transaction data and personal information will be processed in a confidential manner to ensure that no third party can access your information without your consent. We always maintain the highest level of security system and promise to protect your information in various forms.

  We regularly inspect and update our security systems to address new threats and ensure the security of our trading environment. Our employees, partners, and service providers must adhere to strict confidentiality policies to ensure that your information is not leaked or abused.

• 4. Password security and access rights

  Passwords are key to protecting your account. When you register and use our services, we will provide you with a unique password to ensure the security of your account. You are responsible for keeping your password safe and not sharing it with anyone, even if they ask for it. We promise that you will never be asked for your password unless you are logging into the system.

  To maximize the protection of your account, we recommend that you create a strong password that contains a combination of uppercase letters, lowercase letters, numbers and special characters. If you suspect that your password has been compromised or has been accessed without authorization, please change your password immediately and let us know so that we can provide you with timely support.

• 5. Risk of transmitting information via the Internet

  Despite our advanced security measures, there are still certain risks in transmitting information over the Internet. External attacks and network threats are inevitable factors. When you use our services, you should be aware that all information transmitted over the Internet may be exposed to certain risks. However, we promise to do our best to take necessary protection measures to ensure that your information is protected from these threats.

  To reduce security risks, we recommend that you use secure devices and reliable network connections, avoid using public, unencrypted Wi-Fi networks, and ensure that your devices have the latest anti-virus software installed. In addition, when accessing our services, please be sure to use the HTTPS protocol for encrypted transmission, which helps protect the security of your data during transmission.

• 6. Management and updating of security information

  We suggest that you take necessary personal safety measures to ensure the security of your account. To ensure account security, please follow the following suggestions:

  • Be sure to log out of your account when you are not using the service, especially when using public equipment or unsafe network environment.

  • Change the password regularly, and ensure the strength of the password. It is recommended that the password be combined with uppercase letters, lowercase letters, numbers and special characters.

  • Avoid sharing personal information with others, even if they have external requests.

  If you are using public equipment or connecting to an unsafe network, we recommend that you exit and close your browser immediately after using it, so as to minimize the risk of personal information disclosure.

V. Personal Data Protection and Management Policy

We promise to protect your privacy and respect your complete control over personal information. You have the right to withdraw your consent to the collection, use, and processing of personal data at any time, or choose to stop receiving our marketing information.

The protection of personal information has always been our top priority. We will strictly comply with all relevant laws and regulations, ensure that your personal information is handled properly in a legal and secure environment, and always guarantee your complete control over your personal information.

• 1. Withdrawing Consent

  • Withdrawal of Consent for Personal Data Usage: You may request that we cease using your personal information for specific purposes you previously consented to. This will not affect the use of your data prior to the withdrawal.

  • Withdrawal of Consent for Marketing Communications: You may request to stop receiving notifications, updates, or advertisements about our products and services.

  Important notice:

  Withdrawal of consent may lead to the suspension or deletion of your account, and we may no longer be able to provide services. It may also result in the termination of a contract or violation of contractual commitments. In such cases, we reserve the right to protect our legitimate interests.

• 2. Access, Edit, and Deletion of Personal Information

  • Access to Personal Information: You have the right to request details about the personal data we hold to verify its accuracy and completeness.

  • Edit Personal Information: If you find any inaccuracies or changes in your personal information, you may request corrections or updates.

  • Delete Personal Information: If you no longer wish to use our services, you may request the deletion of your data. We will handle such requests promptly and in compliance with applicable laws.

  If you wish to exercise your right to access, edit, or delete personal information as mentioned above, please submit a written request to our customer service department via Zalo or any of the following email addresses.

  Email: [email protected]

  Important notice:

  All requests must be sent in writing via email to our customer service department, using the email address provided above. We only accept and process Vietnamese language requests that comply with this privacy policy. Any request that does not meet language or program requirements will be rejected and will not be processed.

  In certain specific circumstances, we may refuse your request, including but not limited to the following situations:

  • Internal Analysis: Information used for internal analysis or evaluation purposes.

  • Legal Disputes: Data related to ongoing legal disputes or third-party claims.

  • Operational Impact: Information whose deletion or disclosure could adversely affect our operations or competitiveness.

  • Disproportionate Costs: Requests requiring excessive costs or effort compared to the benefits.

  Request Processing Time

  We aim to process requests as quickly as possible, typically within 7 business days. If additional time is required, we will notify you.

• 3. Data Storage, Deletion, and Anonymization

  • 我We only store your personal information for the time required to fulfill legal purposes and agreements. The data will not be stored for longer than necessary.

  • When the data is no longer needed, we will take security measures to destroy your data to ensure that it cannot be recovered.

  • When your personal information is no longer needed or you request data deletion, we will completely delete the data from the system, ensuring that no copies are retained.

  • In some cases, we may choose to anonymize data rather than completely delete it to ensure that this information does not identify you. This method is typically applicable to data used for analysis, research, or reporting, and will not affect your privacy rights.

• 4. International Data Transfers

  We may store, process, or transfer your data across countries where we operate to fulfill our obligations. By providing your data, you consent to its transfer outside your country of residence. Reasonable safeguards, including encryption, will be implemented to comply with legal requirements and protect your privacy.

• 5. Third-Party Websites

  Our website and applications may contain links to partner and supplier websites. When you click on these links, please note that these websites have independent privacy policies, and we are not responsible for the privacy policies or activities of these third-party websites.

  We suggest that you exercise caution when providing personal information to external websites. Before sharing any personal information, you should carefully read the terms and privacy policies of these websites to ensure that your personal information is only shared with platforms that have high security.

• 6. Data Access and Processing

  Your data may be accessed by the following:

  • Authorized Authorities: When required by law.

  • Our Employees: For fulfilling contractual services or policy purposes.

  • Publishers and Viewers: Information shared on the platform may be accessible to publishers and viewers.

  • Payment Partners: With your consent, payment details may be shared with partners to facilitate transactions.

  • Service-Related Third Parties: Data may be shared as necessary to deliver services.

• 7. Information Handling and Security

  We are committed to protecting your personal information through strict security procedures, following the international standard ISO 27001, to ensure maximum security and privacy of your information.

  • Data storage and protection: Your personal information is stored in a secure database with strict access control measures in place. All data is encrypted to prevent unauthorized access. In addition, we regularly perform data backups in different storage areas and use the same security measures to protect these backups. The backup data will be stored for 12 months to ensure that it can be restored when needed.

  • Data encryption: All personal information is encrypted when transmitted through our system, including to users and partners, to ensure absolute security.

  • We use advanced encryption algorithms and continuously update them to meet the latest security standards and protect your data from any risks.

  • Data Encryption: Advanced encryption algorithms ensure secure data transmission.

  • Access Management: Authorized personnel only, with monitored and restricted access.

  • Ongoing Security Checks: Continuous monitoring and updates to prevent unauthorized access.

  Your personal data will only be used for notified and consented purposes. We handle information securely and transparently, respecting your rights.

VI. User Rights

• 1. Your rights

  Unless otherwise provided by law, you have the following rights:

  • Right to Information: You have the right to know how, why, and within what scope we process your personal data.

  • Consent Right: You have the right to decide whether to agree to our collection and processing of your personal information.

  • Access and modification rights: You have the right to request access, modification, and update of your personal data.

  • Right to withdraw consent: You have the right to withdraw the consent previously given at any time. After withdrawing consent, we will cease processing your data, unless otherwise required by law or contractual obligations.

  • The right to delete data: If your data is no longer needed for its original purpose or is not required by law to be retained, you have the right to request the deletion of your personal data.

  • Copy request right: You have the right to request us to provide a copy of your personal data.

  • Oppose marketing rights: You have the right to demand that we stop using your personal data for advertising and marketing without providing reasons.

  • The right to complain and report: If you believe that your personal data has been improperly processed, you have the right to file a complaint or report.

  • Compensation right: If your rights are violated, you have the right to demand compensation for related losses.

  • Data protection right: You have the right to take measures to protect your personal data and seek assistance from competent authorities when necessary.

  • Other statutory rights: You may also exercise other data protection rights in accordance with relevant laws.

• 2. Your Obligations

  • Protecting personal data: You are responsible for keeping your account information confidential and ensuring that the data provided to the trading platform is accurate and up-to-date.

  • Protecting others' data: When using the service, you have a responsibility to protect the privacy rights of others.

  • Providing accurate information: It is your responsibility to ensure that the information provided to the trading platform is complete, accurate, and legal.

  • Participate in data protection: You should actively participate in promoting and educating community members on the importance of protecting personal data.

  • Comply with data protection laws: You should comply with relevant laws and regulations on data protection and participate in preventing acts that infringe on the rights and interests of others.

  • Responsible for the account: You are responsible for all activities and transactions related to your account. Any violation of the privacy policy will be handled in accordance with regulations.

VII. Information storage period

• Your information will be stored and processed from the time you provide it to us until you request to delete it.

  • To meet your needs, information will be stored for at least 24 months.

  • System logs for investigating and handling network security violations will be stored for at least 12 months according to legal requirements.

  • When you terminate your membership, you have the right to ask us to delete your personal information.

  We promise to handle your data in accordance with the law and protect your rights and interests to the greatest extent.

VIII. Unforeseen consequences and damages

• We strive to ensure the security and stability of the entire technical system. However, in some cases, if problems arise due to our negligence, we will immediately take measures to repair them to protect your rights.

  If our system experiences technical malfunctions or software errors, you may not be able to conduct transactions or exercise your rights in accordance with this policy. This may result in interruptions or delays in processes such as real estate transactions, payments, or asset changes.

  We will take immediate repair measures, including fixing system failures or restoring services as soon as possible. We will also promptly notify you of the situation of the malfunction and the expected time for restoring service.

  In the event of a malfunction, you can contact us immediately through the Zalo chat function or the following information:

  Hotline: 1900638558

  Email: [email protected]

  Working Hours: Monday to Saturday, 8:00-17:00

  We will receive and process your request as soon as possible, while providing timely solutions.

IX. Promise and Responsibility Scope

• 1. Our commitment and your rights

  We promise to protect your rights and personal information throughout the entire transaction process. Our commitments include:

  • Personal Information Protection: We protect your personal information through advanced security measures and will never sell, share, or allow third parties to use your information for purposes other than providing the services you request.

  • Comply with safety regulations: We strictly comply with current laws, regulations, and data protection standards to ensure that your information is fully protected.

  • Information sharing: We will not sell, transfer, or share your information with third parties without your consent, unless required by law or government agencies.

  • Event notification: If the system encounters an attack or data loss, we promise to promptly notify you and relevant authorities, while restoring data and protecting your rights.

  • Information accuracy: If the information you provide is inaccurate, we have the right to cancel the attributes you have posted on the platform to maintain the quality and reliability of the system.

  • Security support: We promise to protect your rights in all circumstances, handle all security related incidents quickly and effectively, and provide timely support.

  • Compliance with laws: We promise to comply with the legal provisions regarding personal information security and will update our privacy policy when the law changes.

  "Safety first, privacy as a commitment"

  We always prioritize your safety and privacy, ensuring a secure, transparent, and trustworthy trading environment.

• 2. Disclaimers

  • Personal Information Sharing: We are not responsible for any loss or damage caused by your voluntary sharing of personal information with other users during the use of the service. Sharing personal information with unrelated parties or other users is your personal responsibility, and we do not intervene or assume any consequences arising therefrom.

  • Technical malfunction: We do not assume any responsibility for the failure of your notification to be successfully delivered to us due to technical malfunctions, network issues, software failures, or other factors beyond our control. In such cases, we will do our best to fix the issue, but we cannot guarantee that all notifications will be delivered smoothly without any interruption.

X. Modification of Privacy Policy

We reserve the right to modify this privacy policy at any time based on new requirements or technological developments. All updates will be published on our platform and will take effect from the time of publication. We will promptly notify you of any significant changes in the way we collect and use your personal information.

XI. Contact us and file a complaint

We always value your opinions and promise to provide timely support to you in any situation. If you have any questions, need assistance, or have any complaints about our services and policies, please contact us through the following methods:

We promise to listen carefully to your opinions and resolve your issues in a quick and transparent manner, ensuring that your rights are protected in every case.